hold, please

I spent 78 minutes on hold today, trying to get a refund for the trip to Hawaii we canceled last October when the governor begged tourists not to come due to Covid and the Maui water shortage. It appeared we were the only people that canceled (the dutiful dopes we are) but they were “non-refundable” kind (HEY DON’T TOUCH THOSE! THEY’RE DIFFERENT FROM AL…